Did you know as many as 58,000 "customer experience" positions were recently posted on LinkedIn?

This led us to wonder...
  • How can organizations better identify what makes a person right for a certain position?
  • How can job seekers adequately understand what is expected of them when terminology varies widely from company to company?

Download this Ebook to access: 

  • Preferred qualifications for specific roles so you can create a CX team that is ready to succeed
  • Knowledge, skills and abilities for critical roles, from Chief Customer Officer to CX Analyst
  • How the responsibilities of each role relate to CXPA's CX Competency Framework
  • Specific requirements of CX roles to help advance your CX career
  • And much more.

Are you a CXPA member? Download this ebook directly here

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